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| Making your device stand out from the crowd means anticipating the needs of your users, sometimes even before they realize it! Onskreen works with you to deliver services and content to make using the device simpler, more efficient and fun for your users. |
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It’s no secret that Android devices generate a larger customer care burden than other types of devices. For Users, the power of the Android Platform creates questions and very often confusion, and then ultimately a call to your Customer Care.
Onskreen works with Mobile Operators to identify the most common issues your Users experience and craft a solution to empower them to help themselves instead of having to contact your Customer Care representatives. This includes device software to detect, alert and empower Users to act and manage their devices, as well as network integration to enable you to control the experience.
The result is a happier, more informed User; and a lower burden on your Customer Care department.
Some common Customer Experience issues that Mobile Self-Service resolves: |
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- Network Coverage – Proactively notify Users when they are in low coverage areas that might cause issues. Mobile Self-Service informs and educates Users before they get frustrated.
- Data Connectivity – Many of the reasons that Users cannot access the network are easily remedied by the User themselves when they are educated about the cause. Mobile Self-Service can identify a User that is having an issue before they are forced to seek help to solve the issue.
- Performance Management – The universe of Apps and multi-tasking creates sluggish devices and confused Users. Mobile Self-Service monitors and informs Users so they can take action when the device is running slowly; and then guides them through the steps to get their device at full speed again.
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| In the exploding universe of Mobile Applications and Content, promoting your Content and helping your Users find the Content that is right for them has become even more important. Onskreen works with you to create intelligent and engaging promotional tools for your Users to find the Content that will benefit them the most. |
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- App Store – Customized and optimized micro Application stores for your content.
- Content Promotion Channels – Through widgets and Applications, Onskreen works with you to create a custom channels to keep Users informed and engaged about Applications that will improve their experience.
- Android Market Data – License Onskreen's live stream of data from the
Android Market to power services for your Users.
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| Have you dreamed up the Application that sets your device apart from the crowd? Do you need help dreaming it up? Onskreen has years of experience with Android and can guide your Product planning, design your vision and develop the Applications that makes your Users smile. |
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